Customer Service Manager (m/f/d)

2020-06-09T10:58:15.973

Information clé

Support et services client
Programme & Relations clients
Ouvrier
22453 hamburg, ALLEMAGNE
CDI, Temps complet
BAC+3, BAC+4
Supérieure à 3 ans
SHEG-CSM-82913

Description de la mission

As Customer Service Manager (CSM), and part of a Front Office team you are the interface between our customers and our company, to ensure helicopter operators end users satisfaction and develop their loyalty.
The Front Office ensures the link between, operators and SAFRAN Helicopter Engines repair centers, maintenance centers, distributors, partners and subcontractors. As CSM you pilot the mid- long term commercial strategy of your international clients portfolio / area in compliance with the commercial strategy by segment. You make sure that you are using commercial business competencies, to increase our business and our market share.
Building interest in the introduction of new products and services is another important factor of the CSM role. Your tasks are the developing and increasing of sales with your accounts in your region of activities through service contracts signature and management.

Description complémentaire

YOUR RESPONSABILITIES:

  • - Analyzing the portfolio market, identifying key players and key factors of success to penetrate with our various service offers
  • - Assessing the customer expectations, propose offers and negotiate contracts
  • - Promoting and selling our products and services by providing added value to the customers
  • - Managing the fulfillment of respectively agreed commitments
  • - Managing sales activities to meet the Safran Group economic targets
  • - Preparing and leading customer visits with internal stakeholders and carrying out the reporting to our internal actors and corporate teams
  • - Monitoring KPI's for our internal and external customers to deliver excellence in services
  • - Drawing up and managing support sales budget

Votre profil

WHAT WE ARE LOOKING FOR:

  • - Experience in Customer Support is mandatory
  • - Experience of complex contract structures
  • - Experience in Business Development is an additional key competence
  • - Experience in Aeronautics is desirable
  • - Degree in business administration, engineering or other related fields
  • - Strong customer orientation and negotiation skills, target orientation, consistent and persistent approach, strategic competence
  • - Project management experience is a plus
  • - Works well in a team and also independently
  • - Fluency in the German and English language required, French language skills are beneficial
  • - IT literate (MS Outlook, Word, Excel, PowerPoint)
  • - Willingness to travel (30-40 %)

Are you interested? Please send us your curriculum vitae informing us about your earliest possible start date and your salary requirements. Start your future with us today!
We are looking forward to welcome you / we are looking forward to receive your application.
In case of any question, please do not hesitate to contact us.

Entité de rattachement

Safran Helicopter Engines

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 84 000 collaborateurs et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.

Safran est classé dans le palmarès « Happy at work » des sociétés où il fait bon vivre et le Groupe arrive en 4ème position du classement Capital des meilleurs employeurs de France.

Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de 75 000 moteurs produits depuis sa création. La société offre la plus large gamme de turbomoteurs et compte 2 500 clients répartis dans 155 pays.

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