Keys informations

Support et services client
Programme & Relations clients
22453 hamburg, ALLEMAGNE
CDD, Temps complet
Jeune diplômé/Première expérience

Description of the mission

As a customer service representative you actively represent the interest of our international customers. As our customers' first point of contact, you will act as liaison between the customer, internal departments and other branch offices, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency to ensure highest level of customer satisfaction.

Your responsibilities:

  • • Manage communication with the customer in both fluent German and English language
  • • Identify and assess customers' needs and offer commercial solutions in cooperation with internal process partners
  • • Create commercial offers and ensure on-time delivery
  • • Customer satisfaction assurance follow up after service completion
  • • Keep records of customer interactions, process customer accounts and file documents


The main attributes which probably best describe my team, is the young, dynamic and friendly atmosphere. Our daily business is to find the best solutions with focus on customer satisfaction. We are all part of the customer support - divided in different operational business inside the organization - with a strong continuous improvement spirit which is appreciated by all of our international customers. If you have further questions, contact me via LinkedIn_

Your profile


  • • Customer Support experience or experience as a client service representative is preferred
  • • Higher education diploma in business administration, engineering or other related fields
  • • Fluency in the German and English language required, French language skills are beneficial
  • • Familiarity with SAP system preferred

Are you interested? Send us today your curriculum vitae informing us about your earliest possible start date and your salary requirements. Start your future with us today!

We are looking forward to welcome you / we are looking forward to receive your application. In case of any question, please do not hesitate to contact us.

SAFRAN Helicopter Engines Germany GmbH • Borsteler Chaussee 43 • 22453 Hamburg • Maria Koch (Human Resources Manager) • Tel. +49 (0) 40 500 216 94 • E-Mail:

Complementary description


Being part of an international organization, the Front Office based in Hamburg offers you a creative and still growing work environment with a highly multi-cultural background.

You will develop your skills in a professional enterprise where creativity, efficiency and responsibilities are our main motivation. This will include challenging tasks for your best personal and professional self-development. We will also provide internal and external organizational related training to support your professional career.

To complete your attractive salary package, we offer additional benefits such as fruits & vegetables, coffee and water – all this in a very well equipped spacy kitchen. We pay a contribution to your transport cost. For your social life, we help you with your retirement, partial disability and capital formation. We do something good for your health with company bikes, movable desks and, if you desire so, inhouse massages.

However, above all, we like keep our team spirit and to celebrate your and our teams success.

Entity of attachment

Safran est un groupe international de haute technologie, équipementier de premier rang dans les domaines de l'Aéronautique, de l'Espace et de la Défense. Implanté sur tous les continents, le Groupe emploie près de 58 000 collaborateurs pour un chiffre d'affaires de 15,8 milliards d'euros en 2016. Safran est une société cotée sur Euronext Paris et fait partie des indices CAC 40 et Euro Stoxx 50.

Safran est classé dans le Top 100 Global Innovators de Thomson Reuters. Safran est également classé en tête du palmarès « Happy at work », classement réalisé par le site, sur le podium des entreprises préférées des jeunes ingénieurs* et dans le classement LinkedIn des entreprises les plus attractives en France.
*enquêtes Universum et Trendence

Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de 72 000 moteurs produits depuis sa création en 1938. La société offre la plus large gamme de turbomoteurs et dispose de 2 500 clients répartis dans 155 pays. Avec 15 établissements, 16 centres de réparation et de révision, 44 distributeurs et centres de maintenance agréés et 90 représentants commerciaux et techniques, Safran Helicopter Engines est implanté sur tous les continents et assure un service de proximité auprès de ses clients. Safran Power Units, filiale de Safran Helicopter Engines, est le leader européen des turboréacteurs pour missiles et engins-cibles, et des groupes auxiliaires de puissance.

Hit enter to search or ESC to close