Key information

Customer services and support
Program / Customer Relations
Professional, Engineer & Manager
22453 hamburg, GERMANY
Regular Full time, Full-time
College/ Technical Diploma/ Associates Degree
More than 3 years
English Fluent, German Fluent

Job description


As a customer service representative Military you actively represent the interest of our international customers. As our customers' first point of contact, you will act as liaison between the customer, internal departments and other branch offices, provide product/services information and resolve any emerging issues that our clients might face with accuracy and efficiency to ensure highest level of customer satisfaction.

Your responsibilities:

Manage communication with the customer in both fluent German and English language
Identify and assess customers' needs and offer commercial solutions in cooperation with internal process partners
Create commercial offers and ensure on-time delivery
Customer satisfaction assurance follow up after service completion
Keep records of customer interactions, process customer accounts and file documents
Understand and adhere to complex contract agreements between our military customers and our internal process partners
Work autonomously in anticipating customer needs while respecting internal procedure

Job requirements


Customer Support experience or experience as a client service representative is preferred
Experience with military customers and general understanding of military contract structures
Higher education diploma in business administration, engineering or other related fields
Fluency in the German and English language required, French language skills are beneficial
Familiarity with SAP system preferred
Works well in a team and also independently
Problem-solving skills and solution oriented behavior
Experienced with complex procedures and processes

Are you interested? Send us today your curriculum vitae informing us about your earliest possible start date and your salary requirements. Start your future with us today!
We are looking forward to welcome you / we are looking forward to receive your application.
In case of any question, please do not hesitate to contact us.


SAFRAN Helicopter Engines Germany GmbH • Borsteler Chaussee 43 • 22453 Hamburg • Maria Koch (Human Resources Manager) • Tel. +49 (0) 40 500 216 94 • E-Mail:

Complementary description


The main attributes which probably best describe my team, is the young, dynamic and friendly atmosphere. Our daily business is to find the best solutions with focus on customer satisfaction. We are all part of the customer support - divided in different operational business inside the organization - with a strong continuous improvement spirit which is appreciated by all of our international customers. If you have further questions, contact me via

Specificity of the job


Being part of an international organization, the Front Office based in Hamburg offers you a creative and still growing work environment with a highly multi-cultural background.
You will develop your skills in a professional enterprise where creativity, efficiency and responsibilities are our main motivation. This will include challenging tasks for your best personal and professional self-development. We will also provide internal and external organizational related training to support your professional career.

To complete your attractive salary package, we offer additional benefits such as fruits & vegetables, coffee and water – all this in a very well equipped spacy kitchen. We pay a contribution to your transport cost. For your social life, we help you with your retirement, partial disability and capital formation. We do something good for your health with company bikes, movable desks and, if you desire so, inhouse massages.
However, above all, we like keep our team spirit and to celebrate your and our teams success.

Company information

Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with more than 58,000 employees and sales of 16.5 billion euros in 2017. Working alone or in partnership, Safran holds world or European leadership positions in its core markets. Safran is listed on the Euronext Paris stock exchange, and is part of the CAC 40 and Euro Stoxx 50 indices.
In February 2018, Safran took control of Zodiac Aerospace, significantly expanding its aircraft equipment activities. Zodiac Aerospace has 32,500 employees and generated sales of 5.1 billion euros for its fiscal year ended August 31, 2017.

Safran is ranked among the Top 100 Global Innovators by Thomson Reuters and is featured on the "Happy at work" rankings. The Group places fourth on the Universum ranking for the favorite companies of newly-qualified engineers in France.

Safran Helicopter Engines is the world's leading helicopter engine manufacturer, with over 72,000 engines produced since the company was founded. Offering the widest range of turbine engines, the company boasts 2,500 customers in 155 countries.

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