Customer Newsletter - Special Edition

We are the only engine OEM dedicated to helicopters in the market

Widest range of helicopter engines (450shp to 3,000shp)

Powering rotorcraft for all turbine helicopter manufacturers

You rated our Tech Reps N°1 in ProPilot surveys since 2008 (Helicopter Division)

Best "action time" for technical support within 24 hours - Vertical Magazine Survey (2016)

N°1 in Responsiveness & Quality of Field Representatives - Vertical Magazine Survey (2016)

Our spare parts routine delivery service rates are constantly above 95% since 2014 

Best "action time" for parts delivery within 24 hours - Vertical Magazine Survey (2016)

97% customers are  satisfied with our Spare parts service (2016 INIT survey for Safran Helicopter Engines)

You rated our AOG service N°1 in ProPilot magazine survey (Helicopter Division 2016)

Best "action time" for AOG service within 24 hours - Vertical Magazine Survey (2016)

AOG service rates: 98% over the last 3 years & 99% over the last 2 years 

Your Standard Exchange assets are delivered from our Pool with service rates above 98%:

• Engine /Module: 98%

• FCU/HMU: 99%

• FADEC: 98% 

10 Customer Councils are organized each year around the world: Europe, North America, Latin America, Asia Pacific, Japan

Top 5 irritants (Products & Services) originated from these events

50+ products and services irritants solved with customers

You rated our "Product Improvement" as N°1 in the Vertical magazine survey (2016)

N°1 in "Response to problems" - ProPilot magazine survey (Helicopter Division 2016)

Reliability: Less than 1 removal every 2 TBOs (2016 average figure)

You rated our "Warranty Fulfilllment" N°1 in the Vertical magazine survey (2016)

93% customers are satisfied with our warranty services  (2016 INIT survey for Safran Helicopter Engines)

Online request form and tracking available on our Customer Portal